Terms and Conditions of Sale and Booking
Osteria e Locanda Al Cappello Srl – VAT No. 02721120307
Registered office: Via Paolo Sarpi 5, 33100 Udine (UD), Italy
Email: [email protected]
Booking system: Kross Booking
Last updated: 06/02/2026

1) Scope
These terms govern bookings for stays at Locanda Al Cappello made through the website and/or connected systems (including Kross Booking), as well as any ancillary services related to the stay.

2) Booking confirmation
A booking is considered completed and confirmed when:
the guest receives the confirmation email, and
the full advance payment is successfully completed as shown during the booking process.

3) Prices and taxes
Prices are shown in Euro and are intended per room/per night, unless otherwise stated.
Any taxes or charges (e.g., tourist tax, if applicable) are displayed during booking or communicated at the property.
Rates may vary depending on seasonality, events, and availability.

4) Payment
For online bookings, full advance payment is required.
Available payment methods (e.g., card) and the final amount are shown before confirmation and summarized in the booking confirmation email.

5) Cancellations and changes (Standard Rate)
For the Standard Rate:
cancellation is possible up to 5 days before the arrival date, according to the conditions shown during booking and in the confirmation email;
after this deadline, or in the event of no-show, the conditions of the selected rate accepted at the time of booking will apply.
Cancellation or change requests must be sent to [email protected].

6) No-show and early departure
In the event of no-show or early departure, the amount paid may be non-refundable, according to the selected rate and the conditions accepted during booking.

7) Check-in and check-out times
Check-in: from 11:30 AM to 3:00 PM
Check-out: by 11:00 AM
Late arrivals must be arranged in advance.

8) House rules and liability
Guests must provide accurate and complete information and respect the property and house rules.
The property is not liable for loss or theft of personal items left unattended, to the extent permitted by law.

9) Pets
Pets are allowed with a €8.00 per night surcharge, unless otherwise stated, and subject to cleanliness and respectful behavior.

10) Breakfast
Breakfast is not included. We have an agreement with a pastry shop next to the Locanda offering a 10% discount. In the room you will find coffee, tea, rusks, jam, juices, and water, included in the rate.

11) Right of withdrawal
Pursuant to Article 59 of the Italian Consumer Code, the right of withdrawal is excluded for accommodation services provided on a specific date or within a specific period.

12) Force majeure
In the event of circumstances beyond the parties’ control (e.g., authority measures, natural events, interruption of essential services), the property may propose alternative solutions or manage the booking as permitted by law.

13) Applicable law and jurisdiction
These terms are governed by Italian law.
For any disputes, except where the Italian Consumer Code applies, the competent court shall be Udine.

14) Contact
For assistance, changes, or requests: [email protected]

Privacy Policy – Osteria e Locanda Al Cappello
Last updated: 06/02/2026

1. Data Controller
The Data Controller is Osteria e Locanda Al Cappello Srl, VAT no. 02721120307, with registered office at Via Paolo Sarpi 5, 33100 Udine (UD), Italy.
Email: [email protected]

2. Types of data we process
Depending on how you use the website, we may process:
Identification and contact data: first and last name, email address, phone number.
Booking data: check-in/check-out dates, number of guests, preferences and requests submitted by the user.
Administrative/tax data: where required for issuing documents and legal compliance.
Technical browsing data: IP address, log data, device and browser information, visited pages (necessary for website operation and security).
We do not request or intentionally process special categories of data (e.g. health data). If a user voluntarily provides such information (e.g. allergies or dietary requirements), it will be processed only to handle the request.

3. Purposes and legal basis for processing
We process personal data for the following purposes:
To respond to enquiries and contact requests (email/forms)
Legal basis: performance of pre-contractual measures (Art. 6(1)(b) GDPR)
To manage bookings and stays through the booking system (Kross Booking)
Legal basis: performance of a contract (Art. 6(1)(b) GDPR)
To comply with legal obligations (e.g. accounting, tax and administrative requirements)
Legal basis: legal obligation (Art. 6(1)(c) GDPR)
To protect the Controller’s rights (handling disputes, legal defence)
Legal basis: legitimate interest (Art. 6(1)(f) GDPR)

4. How we process data
Data are processed using electronic and, where necessary, paper-based tools, in accordance with the principles of lawfulness, fairness, transparency and data minimisation. We implement appropriate security measures to protect personal data.

5. Data retention
We keep personal data for as long as necessary for the purposes described above:
Enquiries/contact requests: up to 12 months after handling the request (unless further retention is required).
Booking/stay data: for the time needed to provide the service and thereafter as required by law.
Accounting/tax data: up to 10 years (or a different period required by applicable law).

6. Data recipients
Personal data may be shared with parties acting as Data Processors or Independent Controllers, including:
Technical service providers (hosting, maintenance and website management).
Kross Booking (booking system) to manage requests and reservations.
Professional advisers (e.g. accountant) for administrative and tax compliance.
Competent authorities, where required by law.
We do not sell personal data to third parties.

7. Transfers outside the EEA
If any service providers (e.g. hosting, technical tools, email services) process data outside the European Economic Area, transfers will take place in compliance with the GDPR using appropriate safeguards (e.g. Standard Contractual Clauses).

8. Cookies
The website uses technical cookies necessary for its operation. Any analytics or profiling cookies (if enabled) are managed through a cookie banner and preference settings. Further details are provided in the Cookie Policy (if available).

9. Data subject rights
Users may exercise their rights under Articles 15–22 GDPR: access, rectification, erasure, restriction, objection, data portability, and withdrawal of consent (where applicable).
To exercise these rights: [email protected].

10. Complaints
Users may lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali) if they believe their data are processed in breach of applicable law.

11. Changes to this policy
We may update this Privacy Policy from time to time. The most recent version will always be published on this page together with the last updated date.